Better Information Begets Better Service– It’s That Simple!
If you’ve landed on this article, you’re probably in the midst of shopping around for the best IT firm in your area. There are plenty of options out there, and if you’ve been looking for a while–especially if you don’t have a particularly tech-y background yourself– you may be feeling somewhat overwhelmed.
But don’t worry– narrowing your IT firm search to only the best candidates is easy when you know what questions to ask.
Have potential IT firms answer these 3 questions, and you’ll be well on your way to hiring a new IT consulting agency.
● Where is your help desk based?
● How about your cloud services?
● When and how will I be charged for services?
1. Is your help desk in house, or has it been outsourced to a third party?
When it comes to IT, one thing is inevitable– there will be lots of questions. When you can’t figure something, your device crashes, or you need help setting up a new program, you should be able to rely on your IT firm to provide prompt, accurate, thorough support.
The best support comes from IT firms that staff their own in-house help desk. It ensures that the people providing your support know all of the ins and outs of the service you’re receiving. Ultimately, that means you have a better support experience and spend less time on the phone with IT.
2. What kind of cloud infrastructure do you provide?
Some IT providers offer custom cloud computing solutions. Others outsource their cloud computing services to a third-party vendor. Similar to the point above, you can typically expect your IT provider to have a more nuanced understanding of your cloud infrastructure if it is proprietary.
Third-party cloud service providers do offer some advantages– for example, cloud services provided by huge companies like Amazon (which have significantly more resources than any local IT consulting firm) can achieve a level of security that smaller cloud service providers may not be able to match.
If you opt for an IT firm that outsources to a third-party cloud service provider, it’s important to make sure they are able to answer key questions, like:
● What security practices are followed by the third-party vendor?
● Who owns the data (potentially your data, if you opt to work with them) in the cloud?
● How vulnerable or secure is your data once if you terminate your relationship with the IT firm or with the third-party cloud service provider?
3. What does your pricing model look like?
IT service providers exist to make a profit, so of course they will try to entice you with pricey service bundles. When searching for an IT provider, the more customizable the IT solutions, thebetter. The best IT firms allow you to build your own IT service package, ensuring you get all of the support you need without paying for extra services you don’t.
Choosing an IT firm can be tricky when there are so many options out there, but if you know what questions to ask, you can quickly narrow the field. What do you look for in an IT firm? Let us know in the comments!