Sprint salesman refuses to sell iPhone to customer, says Fingers are too Fat
From the “well, that’s not very nice,” files; a Sprint salesman wasn’t acting very unprofessional when he told an inquiring customer his fingers were to fat for an iPhone 4. When the customer told the sales rep that he wanted to get an older iPhone 4 (for free as part of an upgrade), the rep told him the device was a “piece of S*** that breaks too easily and is too small for many users”
The rep was instead trying to push the Galaxy S III, and informed him his fingers were “too fat” to operate the iPhone 4. Word on the street is some mobile carriers (like Sprint) have been instructing their sales staff to start “pushing” their customers away from Apple devices, such as the iPhone, in favour of the Android or Windows.
The reasons involve profit margins – carriers pay a lot more to subsidize Apple’s Smartphones, then any other devices. Obviously they would prefer to have higher profit margins at the end of each quarter. However, it seems this Sprint rep has taken pushing a particular device to an entirely different level.
A Tom’s Hardware reader reported that the Sprint representative actually resorted to insulting him, because of his instance on getting the Apple device. When the customer refused to purchase the Galaxy S3, the rep became agitated and for whatever reason, figured an insult would produce a positive result.
Needless to say, the customer stormed out of the store without buying anything, and more than likely won’t be returning. This isn’t exactly the “up-sale” tactics one should be using.